At Cap Udang, we are committed in the making of high-quality products and your satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help.
Eligibility for Returns
- Returns are accepted within 10 days of the purchase date.
- Items must be unused, in their original condition, and accompanied by the receipt or proof of purchase.
- Custom-made or personalized items are not eligible for return unless they are defective or damaged.
How to Initiate a Return
- Contact our customer support team here.
- Provide your order number and details about the product you wish to return.
- Once approved, we will provide you with instructions on how to return the item.
[Courier the item back to – Jayoninc PLT, Level 23-1, Premier Suite, One Mont Kiara, No 1, Jalan Kiara Mont Kiara 50480 Kuala Lumpur, Malaysia]
Return Shipping
- Customers are responsible for return shipping costs unless the product is defective or damaged upon arrival.
- We recommend using a trackable shipping method to ensure the safe return of the product.
Refunds
- Once your return is received and inspected, we will notify you of the status of your refund.
- Approved refunds will be processed to your original method of payment within 7–10 business days.
Exchanges
- Exchanges are available for defective or damaged items only. Please contact us within 7 days of receiving your item to arrange for an exchange.
Non-Returnable Items
- Items marked as “Final Sale”
- Custom-made or personalized products
- Gift cards
Need help?
Contact us here.